DukaanBox Refund Policy

1. General Policy

Except as expressly provided in this Refund Policy or required under applicable law, purchases made on the DukaanBox App are generally non-refundable.

We may consider refund requests in exceptional circumstances, as described below.

2. Subscriptions and Auto-Renewals

Our subscription plans may include auto-renewals to provide uninterrupted access to DukaanBox features for the duration of your subscription.

Please note:

• Users expressly and affirmatively agree to auto-renewal when signing up for a paid trial or paid subscription plan on the DukaanBox App, including through Google Play or other authorized billing channels.
• Users may cancel auto-renewal through the DukaanBox App, applicable app-store subscription settings, or other methods made available by us before the expiry of the current subscription term.
• Cancellation of auto-renewal will prevent the subscription from renewing for the next subscription period but will not terminate the current subscription period.
• Cancellation of auto-renewal does not automatically result in a refund of any amount already paid.
• Users are also responsible for cancelling any recurring payment or auto-pay mandate associated with their chosen payment method, where applicable.
• We do not generally provide partial or pro-rata refunds for subscriptions that are cancelled during an active subscription period. Users may continue using DukaanBox until the end of the period already paid for.

Where a purchase is processed through a third-party app store or payment provider, the applicable terms and refund procedures of that provider may also apply.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• Duplicate or erroneous transactions: Where a user has been charged more than once for the same service or transaction due to an error.
• Technical failure attributable to DukaanBox: Where a paid subscription or service could not be activated or delivered due to a technical issue attributable to DukaanBox and the issue cannot reasonably be resolved.
• Other circumstances required by applicable law: Where a refund is required under applicable law or regulations.

Refund requests will be reviewed on a case-by-case basis.

Approval of a refund request does not establish an obligation to provide refunds in similar circumstances unless required by applicable law.

4. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after purchase;
• Partial usage of a subscription or service;
• Failure to use the purchased service;
• Dissatisfaction with features, functionality, or voice alerts where the service is otherwise functioning as described;
• Device, operating system, network, or compatibility issues that are not attributable to DukaanBox;
• Failure to cancel a subscription or auto-renewal before the applicable renewal date; or
• Any other circumstance where the purchased service has been successfully activated and made available to the user.

Nothing in this Refund Policy limits any rights or remedies available to users under applicable law.

5. Refund Request Process

To request a refund, please contact us at naveen@ferridian.com.

To help us process your request, please include, where available:

• Registered mobile number or email address;
• Transaction or order ID;
• Date of purchase;
• Subscription or plan purchased; and
• A brief description of the reason for requesting a refund.

We may request additional information reasonably necessary to verify the transaction and assess the refund request.

6. Payment Providers and Chargebacks

The payment methods and payment options available to users will be displayed at the time of purchase.

We may use third-party payment service providers to process payments. Such providers may process payments in accordance with their own policies and terms.

Users may contact their bank, card issuer, or payment service provider regarding any payment dispute or chargeback in accordance with the applicable procedures.

For information regarding the third-party payment service provider used for a particular transaction, users may contact us at naveen@ferridian.com.

7. Refund Processing

Where a refund is approved, the applicable refund amount will generally be credited to the original payment method used for the purchase within 7–10 business days, subject to processing times of the relevant bank, payment gateway, app store, or payment service provider.

If an approved refund has not been received after 10 business days, please contact us at naveen@ferridian.com.

8. Contact Us

For refund requests or grievances relating to payments or refunds, please contact:

• Email: naveen@ferridian.com
• Support Hours: 10:00 AM to 6:00 PM

Last Updated: 21st August 2026